Best Western Hotel Bellevue Au Lac, Lugano

I had an amazing stay at this hotel. The rooms were clean and comfortable, and the view from the balcony was stunning. The staff were friendly and helpful. The location was ideal, right on the lake and close to the train station. The dining experience was pleasant, although the food options were not as rich as expected. Overall, a great value for the price.

My stay at the hotel was a mix of ups and downs. The rooms were really nice and clean, with a lovely balcony, but there was a mix-up with the allocation due to similar surnames with another guest. The location was excellent, right in front of the lake and within walking distance to Lugano's main attractions. The service was a bit of a letdown as I felt pressured to pay for damages despite insurance coverage. The dining options were hit and miss, with limited choices at a slightly high price.

My stay at the hotel was a mixed experience. The rooms, though not very pleasant and not as spacious as expected, had a balcony with a great view. The motel-like vibe was different from what we had booked. The service, on the other hand, was top-notch, with the staff going out of their way to assist me with everything, from loaning me an electric adaptor to arranging a day trip to Lake Como. The location was convenient, being close to Paradiso train station and within walking distance to some of the best shopping and dining spots in Switzerland. However, the elevator issue slightly affected the overall experience. The dining was a bit hit or miss, with a splendid feast but lacking some basic items like a toaster. The value for money was decent considering the fresh products served.